PinayPromise support

Support

Use this page for account help, safety reports, billing questions, appeals, privacy requests, and account deletion help.

What to include

• Your account email.
• The issue category: account access, safety, report/block, billing, privacy, account deletion, appeal, or technical problem.
• A short description of what happened and when.
• For safety issues, include the profile, match, or message context if available.

Safety and moderation

For harassment, scams, impersonation, threats, underage concerns, grooming, exploitation, or non-consensual intimate imagery, use in-app report controls where available and email support if you need additional help. Do not send private passwords, payment card numbers, or government documents through email.

Billing help

Mobile purchases use native Apple and Google billing. Subscription cancellation, renewal management, and store-handled refund paths are managed through your Apple App Store or Google Play account. Include product, platform, approximate purchase date, and account email when asking for support.

Account deletion and privacy

You can request deletion at pinaypromise.app/delete-account or from inside the app when signed in. Some records may be retained for safety, fraud prevention, legal, billing, tax, support, appeal, audit, and incident-response reasons.

Launch-readiness note

Before public launch, PinayPromise must complete monitoring proof for this inbox, operations drills, store records, provider setup, and final legal/product review. This support route is a public contact foundation, not a launch-ready claim.

Last updated July 23, 2026. These public pages are launch-readiness drafts and must remain aligned with the PinayPromise app, store disclosures, and legal review before public launch.